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Privacy Policy

General Information

Isti-mewa is totally committed to protecting the privacy of our site visitors and customers. We take our customers privacy seriously. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. During your visit, you will remain anonymous and at no time can we identify you unless you have an account with us and log on with your user name and password.


Collection of Personal Information

Isti-mewa does not sell, share or trade customers personal information collected online with third parties. When you create a Isti-mewa account , the personal information we collect may include your; Full Name, Email Address, Telephone Number & Delivery Address.

The personal information we collect from you will be used in some or all of the following ways; to deliver the products you have purchased, to update you on the delivery of the product and for customer support purposes, to provide you with relevant product information, to process your orders and to provide you with the services and information offered through our website and which you request and  we will use the information you provide to administer your account with us.

We may pass your name and address on to a third parties in order to make delivery of the product to you (for example to our courier or supplier) and payments that you make through the site will be processed by our third party agent.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed.


Updating and Security of Your Personal Information

You can update your personal information anytime by accessing your account on Isti-mewa website. Isti-mewa ensures that all information collected will be safely and securely stored. We protect your personal information by: restricting access to personal information, maintaining technology products to prevent unauthorised computer access and securely destroying your personal information when it's no longer needed for our record retention purposes.


Sharing Your Information

When you visit Isti-mewa, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include: your computer's IP address, browser type, webpage you were visiting before you came to our site, the pages with in Isti-mewa you visit and the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.


If you have any comments or suggestions, do email us at istimewa.malaysia@gmail.com